Reach’s Attendance & Sick Policy
Please review our attendance and sick policies before your appointment.
Attendance Policy
- I understand that consistent attendance of scheduled therapy sessions is critical for my child’s progress towards their therapeutic goals.
- I understand that each therapist has limited weekly recurring spots.
- If my child is unable to attend a therapy session, I must notify Reach at least 24 hours before the start time. If I do not notify Reach by phone, email, or the complimentary email alert, my absence will be considered a ‘no-call, no show’.
- We charge a $40 fee for ‘no-call, no-show’ appointments.
- We charge a $40 fee for those cancelled without 24 hours’ notice, unless it is rescheduled & attended for in-person or teletherapy services that same week.
- I agree to notify Reach of planned absences or vacations in advance.
- If attendance falls below 50% within a 4-week period, your child will lose their weekly/recurring spot and be placed on a Flex Schedule, where they will be emailed one-time openings each week, that vary in time and duration.
- Attendance can be maintained by utilizing teletherapy or make-up visits if a family needs to cancel a recurring appointment spot.
- Your child will automatically be placed on the Flex Schedule following one ‘no-call, no-show’.
- Once, on the Flex Schedule, if no further appointments are attended in the next 6 weeks, they will be discharged from therapy.
- All children and families will be held to the same standard and have multiple options for meeting their child’s therapy needs. This also ensures our commitment to the children and families currently waiting for, and able to attend therapy consistently.
Thank you in advance for your cooperation and commitment to your child’s success.
Check In Kiosk
When arriving at the clinic, please locate our kiosk or use the QR code posted in the hallway to answer our symptom screening questions and check-in to notify the team you have arrived.
Masks
Masks are optional for children, families, and therapists. If you prefer your therapist to wear a mask during treatment, we will gladly do so, just ask!
Travel
If anyone in your family travels internationally or if you have visitors from outside the United States, your child must remain out of the clinic for 5 days. Teletherapy is highly encouraged to maintain your child’s reoccurring spot.
Symptoms
If the child or anyone in your household has symptoms associated with COVID, our protocol is to switch to teletherapy for sessions until everyone in the home has been fever free without fever reducing medications for 24 hours, then they may return with improving symptoms if they wear a mask.
Exposure
If anyone in the household has confirmed exposure to someone who has covid (that is not in their immediate household) the child can still attend therapy in-person, however masks need to be worn by children over 2, their caregiver, and the therapist.
If anyone living in your household tests positive for COVID, your child MUST remain out of the clinic for 5 days. Please let us know immediately upon learning about this. Teletherapy is highly encouraged to maintain your child’s reoccurring spot.
Other Factors
Our therapists are licensed in NH (some in ME). If you travel outside of NH, teletherapy cannot be provided to your child while you are in another state. Professional licenses are not valid unless they are specifically licensed in the state where the child is located at the time of the visit.
Sessions end with 5 minutes remaining to clean the room and return tools between sessions.
